Terms of Service
General terms governing use of the ROMA platform.
These Terms of Service govern your use of ROMA Devices’ websites, online store, private dealer and administrator tools, product registration tools, digital products, limited releases, preorder/waitlist offerings, and related services.
By using ROMA Devices, accessing a private dealer or administrator account, registering a product, placing an order, downloading content, or interacting with our services, you agree to these Terms. If you do not agree, do not use the services.
ROMA Devices
“ROMA,” “ROMA Devices,” “we,” “us,” and “our” refer to Roma Devices LLC, doing business as ROMA Devices and ROMA Legion.
Eligibility and Accounts
You may use our services only if you can legally enter into a binding agreement. Customers browse, purchase through Stripe, look up orders, register devices, and request warranty support without creating a ROMA account. Approved dealers and administrators use private accounts and are responsible for keeping their credentials accurate and secure. ROMA may restrict private access for fraud, abuse, unauthorized access, or policy violations.
Product Information
ROMA products are small-batch, hand-built, and may vary slightly from photos, descriptions, demo media, finishes, or prior units. Tone, feel, gain response, texture, and performance descriptions are subjective and provided for general product guidance only. ROMA may correct errors, update products, change pricing, limit quantities, discontinue items, or refuse orders at any time.
Orders, Payment, and Acceptance
Placing an order is an offer to buy. ROMA may accept, reject, cancel, refund, or limit any order for inventory issues, pricing errors, payment problems, suspected fraud, shipping restrictions, policy violations, or other legitimate business reasons. All purchases are charged at the full listed price at checkout unless ROMA expressly offers a separate written deposit or payment-plan option. This includes in-stock items, preorders, waitlist items, limited releases, NOS editions, digital products, and special releases. You authorize ROMA and its payment processors to charge the full product price, shipping, taxes, duties, fees, and any other disclosed amounts. Bad-faith chargebacks, payment reversals, or fraudulent disputes may result in order cancellation, account suspension, denial of future purchases, and collection action where permitted by law.
Preorders and Waitlist Items
Preorders are treated as paid waitlist or production-queue purchases. A preorder secures your place in ROMA’s fulfillment queue, but does not guarantee a specific ship date unless ROMA states one in writing. Items may ship sooner than estimated if supply, components, or completed inventory become available. Timelines may also change due to parts availability, production volume, testing, quality control, supplier delays, carrier delays, or other operational needs.
Shipping and Delivery
Shipping dates and delivery estimates are not guarantees. ROMA is not responsible for delays caused by carriers, customs, weather, supply issues, address errors, failed delivery attempts, or events outside ROMA’s control. You are responsible for providing accurate shipping information. Unless prohibited by law, risk of loss passes to you when ROMA delivers the package to the carrier. International customers are responsible for customs duties, import taxes, VAT, tariffs, brokerage fees, and local delivery charges.
Refunds, Returns, and Final Sale Items
Purchases are governed by ROMA’s Refund Policy and Shipping Policy. Limited releases, NOS items, preorders, waitlist items, custom items, used items, discounted items, opened items, modified items, and digital products may be final sale unless ROMA approves otherwise in writing or applicable law requires otherwise. Unauthorized returns may be refused, returned to sender, or handled at ROMA’s discretion.
Device Registration and Warranty
Device registration is accountless. Submit your serial number and contact details; following verification, ROMA emails a registration certificate. ROMA may request proof of purchase or additional information to resolve duplicate or disputed serial claims. Registration does not create a customer login or expand warranty rights. ROMA pedals include a 1-year limited warranty. Paid repair service is available up to 5 years. Contact ROMA through the warranty page for assessment and service instructions. Do not send a device without authorization. Nothing in this policy limits rights or remedies required by applicable law.
Digital Products and Licensed Content
Digital products, files, downloads, presets, captures, documents, media, and electronic materials are licensed, not sold, unless ROMA says otherwise in writing. You receive a limited, non-exclusive, non-transferable, revocable license for personal or internal use only. You may not resell, redistribute, sublicense, publicly share, modify, copy, reverse engineer, or commercially exploit ROMA digital content without written permission.
ROMA Intellectual Property
ROMA owns or licenses its names, logos, designs, artwork, product names, trade dress, photos, videos, audio, site content, documents, downloads, software elements, and brand materials. You may not use ROMA intellectual property for commercial purposes, resale listings, advertising, impersonation, product copying, confusingly similar goods, or brand misrepresentation without written permission.
User Content and Feedback
If you send ROMA reviews, photos, videos, comments, suggestions, ideas, or other content, you grant ROMA a worldwide, royalty-free, transferable license to use that content for business, product, support, and marketing purposes. You confirm that you have the right to submit the content and that it does not violate any law or third-party right. ROMA has no obligation to keep unsolicited ideas or feedback confidential.
Prohibited Conduct
You may not use ROMA services to commit fraud, violate law, disrupt systems, scrape data, bypass purchase limits, manipulate drops, abuse registrations, misuse serial numbers, impersonate others, upload malicious code, reverse engineer digital content, exploit ROMA assets, or engage in unauthorized resale, bot purchasing, or abusive marketplace behavior.
Third-Party Services
ROMA may use third-party platforms for payments, shipping, analytics, email, social media, hosting, and other services. ROMA is not responsible for third-party platforms, delays, errors, terms, policies, outages, or business practices.
No Unstated Warranties
Except where ROMA provides a separate written warranty, all services, content, digital products, and physical products are provided “as is” and “as available.” To the fullest extent permitted by law, ROMA disclaims all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, and error-free operation.
Limitation of Liability
To the fullest extent permitted by law, ROMA will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, lost business, loss of goodwill, or loss of opportunity. ROMA’s total liability for any claim will not exceed the amount you paid for the specific product or service giving rise to the claim, or $100, whichever is greater.
Indemnification
You agree to defend and hold ROMA harmless from claims, losses, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from your use of the services, violation of these Terms, violation of law, misuse of ROMA content, or infringement of third-party rights.
Governing Law and Disputes
These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules. Any dispute must be brought exclusively in the state or federal courts located in Essex County, New Jersey, unless applicable law requires otherwise. ROMA may seek injunctive or equitable relief in any court to protect its intellectual property, systems, brand, confidential information, or business interests.
Changes to These Terms
ROMA may update these Terms at any time. The updated version will be posted with a revised date. Your continued use of the services after changes are posted means you accept the updated Terms
ROMA Devices hello@romadevices.com
Your statutory rights
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including any applicable cancellation, withdrawal, refund, warranty, or consumer-protection rights.
Last updated: October 14, 2026
Questions about this policy? Contact us.